Blog Maintenance (BlueBeam)

What Should I Include in My Ticket? To receive ticket responses and resolution quickly and accurately,  follow these simple tips: Product or Category. Select the most accurate category relating to your ticket. You can always review the Standard Ticket Com ...

How to Make Sure Support Desk Emails Hit Your Inbox After you've been given access to the PBCi Support Desk portal, we want to make sure you get your email notifications and status updates in the right place.  Here are a few tips for ensuring our emails make it to your inbox ...

How to Open a Support Ticket To submit your ticket to the PBCi Support Desk, follow these steps: 1. Visit https://support.pbciusa.com.   2.  Sign in at the top right using the email address and password credentials assigned to your organization. ...

How to Sign In to the PBCi Support Desk Portal To access your profile on the PBCi Support Desk portal, follow these steps: 1. Visit http://support.pbciusa.com. 2. Click the SIGN IN button on the top right of the portal. 3. Enter the email address and password prov ...

Standard Ticket Completion Times NOTE: The completion times below are estimates; each circumstance may vary.     POPULAR TICKET TYPES TICKET/REQUEST TYPECATEGORY/PRODUCTAPPROX. COMPLETION TIME• Website content updates (photos, verbiage, documents, l ...

How to Change Your Profile Picture To change the picture featured at the top of your Support Desk profile: 1. Sign in to the PBCi Support Desk portal using the provided credentials. 2. Click the Profile drop-down arrow at the top-right of the menu. Select M ...

How to Reset a PBCi Support Desk Password To reset your PBCi Support Desk password, follow these steps:  1. Visit https://support.pbciusa.com. Click SIGN IN at the top right. 2. Click the 'FORGOT YOUR PASSWORD?' link. 3. Enter the email address associa ...