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How to Make Sure Support Desk Emails Hit Your Inbox

After you've been given access to the PBCi Support Desk portal, we want to make sure you get your email notifications and status updates in the right place. 

Here are a few tips for ensuring our emails make it to your inbox based on your email provider. For all email providers, be sure to add "[email protected]" to your contact list.

Pro tip: Make sure to check your Spam folder. If you ever see one of our emails in your Spam folder, be sure to mark it and all future messages from the sender as not spam. Also, make sure your inbox is not full, as this will prevent the delivery of Support Desk emails.


Gmail

Gmail Desktop:

  • Click on the gear icon in the top right corner of Gmail, and select "Settings" from the dropdown list
  • Click the "Filters and Blocked Addresses" tab
  • Click on the "Create a New Filter" link
  • In the window that pops up, enter "@pbciusa.com" in the From field to add us to your allow or safe sender list
  • Click on "Create filter with this search" in the bottom left corner of the popup window
  • Check the box for “Never send it to Spam"
  • Click "Create filter." You will be sent back to the Settings window with a notification saying, "Your Filter was created"

If you are using the tabbed inbox, PBCi Support Desk emails may go to the 'Promotions' tab. To ensure our emails go directly to your Primary inbox:

  • On Desktop:
    • Drag and drop your newsletter to that tab OR right-click on the email in your inbox and select Move to Tab > Primary
    • If you get the prompt This conversation has been moved to "Primary." Do this for all future messages from [email protected]?; select Yes
  • On Mobile Web:
    • Select the newsletter in your inbox, tap move from the dropdown menu and select Primary
  • On Gmail App:
    • Tap on the hamburger icon in the top left-hand corner of the screen and select "Promotions" from the menu
    • Open the Industry Dive Newsletter
    • Click on the three dots in the topmost right-hand corner of the screen (in the red header bar) o Select "Move to," then "Primary"


Outlook

Outlook Desktop App

  • Right-click on any email in your inbox
  • Select Junk > Junk E-mail Options
  • In the Junk E-mail Options pop-up window, go to the second tab on the top labeled "Safe Senders"
  • Click "Add"
  • Type in "@pbciusa.com" and click OK
  • Click "Apply" in the bottom right-hand corner of the window
  • Either hit "OK" or close out of the window

Outlook OWA

  • Click on the gear icon in the top right-hand corner
  • Select "Options" from the drop-down menu
  • In the left-hand column, select Mail > Junk email > Safe senders
  • Enter "pbciusa.com" in the box where it says "Enter a sender or domain here" to add our email(s) to your allow or safe sender list
  • Click on the + icon
  • Save

Outlook OWA (beta version)

  • Click on the gear icon in the top right-hand corner
  • Select "View full settings"
  • Select "Junk email"
  • Scroll down to the section for "Safe senders"
  • Enter "pbciusa.com” in the box where it says "Enter a sender or domain here" to add our email(s) to your allow or safe sender list
  • Click on the Add button
  • Save


Yahoo!

Yahoo Desktop

  • Go to "Settings" in the top right corner, and click on "More Settings" at the bottom of the menu
  • Click on "Filters" in the left side bar
  • Select "Add new filters" and give your filter a name
  • Under "Set Rules," select "contains" and enter "@pbciusa.com" for the filter value
  • Under "Choose a folder to move to," select "Inbox" from the dropdown
  • Save

Android Devices

iOS Devices

 

If you have any issues or questions about this, feel free to email us at [email protected].


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