Standard Ticket Completion Times
NOTE: The completion times below are estimates; each circumstance may vary.
POPULAR TICKET TYPES
| TICKET/REQUEST TYPE | CATEGORY/PRODUCT | APPROX. COMPLETION TIME |
|---|---|---|
| • Website content updates (photos, verbiage, documents, links, etc.) | Website Maintenance (BlueBeam) | 3 business days |
| • Reset WordPress password(s) | Website Maintenance (BlueBeam) | 1 business day |
| • Blog/News feed posts or updates (WordPress only) | Website Maintenance (BlueBeam) | 3 business days |
| • Member Area updates/additions | Website Maintenance (BlueBeam) | 3 business days |
| • Add system-wide website alert | Website Maintenance (BlueBeam) | 1 business day |
| • Website outage | Website Maintenance (BlueBeam) | 1 business day |
| • Web Maintenance Report copy request | Website Maintenance (BlueBeam) | 3 business days |
| • Update Events Calendar (WordPress) | Website Maintenance (BlueBeam) | 3 business days |
| • Add user(s) to your WordPress account | Website Maintenance (BlueBeam) | 3 business days |
| • Add/Change email address(es) on web hosting accounts (Ex. [email protected]) | Web Hosting (BlueBeam) | 2 business days |
| • Access or reset password on cPanel | Web Hosting (BlueBeam) | 1 business day |
| • Webmail access or reset password | Web Hosting (BlueBeam) | 1 business day |
| • Billing Issue – Web Hosting, Web Maintenance, or Domain | Web Hosting (BlueBeam) | 2 business days |
OTHER TICKET TYPES
| TICKET/REQUEST TYPE | CATEGORY/PRODUCT | APPROX. COMPLETION TIME |
|---|---|---|
| • Blog articles or updates (Non-WordPress) | Blog Maintenance (BlueBeam) | 3 business days |
| • Purchase new domain (.com, .org, .net. etc.) | Domain/Registrar Request (BlueBeam) | 3 business days |
| • Transfer domain | Domain/Registrar Request (BlueBeam) | 3 business days |
| • Domain redirect | Domain/Registrar Request (BlueBeam) | 3 business days |
| • Add new plugin/function (WordPress)** | Web Design (BlueBeam) | 3 business days |
| • Add new web page (existing website)* | Web Design (BlueBeam) | 3 business days |
| • Redesign/Restructure existing web page* | Web Design (BlueBeam) | 3 business days |
| • Website theme/format change* | Web Design (BlueBeam) | 3 business days |
| • Add new subdomain | Web Hosting (BlueBeam) | 3 business days |
| • Webinar change request | Webinar Production (PBCi, LLC) | 2 business days |
| • Biz Certification change request (in progress) | Biz Certification (PBCi, LLC) | 1 business day |
| • Biz Certification additional document upload (in progress) | Biz Certification (PBCi, LLC) | 1 business day |
| • Biz Certification update (previous certification) | Biz Certification (PBCi, LLC) | 3 - 5 business days |
| • Database record change/addition | Data, CRM, & Reporting (PBCi, LLC) | 3 business days |
| • Database category or tag change/addition | Data, CRM, & Reporting (PBCi, LLC) | 3 business days |
| • CRM update or import | Data, CRM, & Reporting (PBCi, LLC) | 3 - 5 business days |
| • CRM report request (non-custom) | Data, CRM, & Reporting (PBCi, LLC) | 3 - 5 business days |
| • CRM field/tag/category update/addition | Data, CRM, & Reporting (PBCi, LLC) | 4 business days |
| • Reporting structure change/addition | Data, CRM, & Reporting (PBCi, LLC) | 3 - 5 business days |
| • Accounting category change/addition(s) | Data, CRM, & Reporting (PBCi, LLC) | 3 business days |
| • Accounting new customer(s) | Data, CRM, & Reporting (PBCi, LLC) | 2 business days |
| • Accounting new vendor(s) | Data, CRM, & Reporting (PBCi, LLC) | 2 business days |
| • Accounting settings/preferences change | Data, CRM, & Reporting (PBCi, LLC) | 3 business days |
| • Funding/PBCi Pre-Q™ application change | Funding & Grants (PBCi, LLC) | 1 business day |
| • Consulting Request/All Other | Misc. Consulting Requests (PBCi, LLC) | 3 business days |
| • Reset PBCi K.O.D.e. password | Student Support (PBCi K.O.D.e.) | 1 business day |
| • Access to PBCi K.O.D.e. University | PowerUsers Support (PBCi K.O.D.e.) | 1 business day |
| • Add new course** | PowerUsers Support (PBCi K.O.D.e.) | TBD |
| • Change/Update existing course curriculum (content) | PowerUsers Support (PBCi K.O.D.e.) | 3 business days |
| • Course design/structure change** | PowerUsers Support (PBCi K.O.D.e.) | 5 – 7 business days |
| • Add new course sales page** | PowerUsers Support (PBCi K.O.D.e.) | 5 – 7 business days |
| • Change/Update existing course sales page (content) | PowerUsers Support (PBCi K.O.D.e.) | 3 – 5 business days |
| • Upgrade PowerUsers Package tier | PowerUsers Support (PBCi K.O.D.e.) | 1 business day |
| • Locate/Reset Affiliate Link | Affiliate Support (PBCi K.O.D.e.) | 1 business day |
*Billable service; additional charges apply. Estimated fees must be pre-approved by client.
**Additional charges may apply, depending upon the scope/impact of the request.
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