What Should I Include in My Ticket?
To receive ticket responses and resolution quickly and accurately, follow these simple tips:
- Product or Category.
- Select the most accurate category relating to your ticket. You can always review the Standard Ticket Completion Times help article for hints on what category your ticket should be associated with.
- If you're still unsure, don't worry! Our Support Agents will make sure your ticket is categorized correctly.
- Ticket Subject
- Keep your subject brief and straight to the point.
- Make sure your subject makes it clear what your overall ticket is about.
- Ticket Description
- Be descriptive and detailed.
- Thoroughly explain the situation and the desired outcome
- Attachments
- Attach screenshots, documents, images, or other files/examples that can help us better understand the ticket.
- The maximum size per file is 10 MB.
- Website URL
- If your ticket is related to Web Maintenance, Web Hosting, Web Design, or Blog Maintenance, please provide the website URL.
- An example URL is http://companyname.com or companyname.com
- Priority Level
- Please note: we will process your ticket according to our standard completion guidelines. The Priority Level just allows us to understand how YOU prioritize the impact your ticket is currently having on your organization.
- Select the priority level that most accurately describes the impact of the ticket.
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