How to Open a Support Ticket
To submit your ticket to the PBCi Support Desk, follow these steps:
1. Visit https://support.pbciusa.com.
2. Sign in at the top right using the email address and password credentials assigned to your organization.
3. Click Submit a Ticket on the top menu.
4. Select the Product or Category that best matches your ticket type.
5. Enter the Ticket Subject and Ticket Description, providing as much detail as is necessary (See related article, What Should I Include in My Ticket?).
6. Attach files as applicable/needed.
7. Enter the Contact Name, Phone, Website URL (if applicable), and Priority Level.
8. Review the information you've entered and make any necessary revisions. Click the SUBMIT TICKET button.
9. Your ticket will display with the status "OPEN". You can track its progress from the Tickets option in the top menu.
An email confirmation will be sent to the email address associated with your organization's profile. Status updates and other notifications may also be sent via email.
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